direct impact = management topics relevant for success
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Conflict management
"People who are capable of dealing with conflicts do not avoid arguments, because they experience differences as enriching." (Friedrich Glasl)
Does this sound familiar to you? Someone says: "There's been a bad working atmosphere in our company for months. Two of the floor managers have already fallen out with one another so much, that they've begun working against each other. People are calling in sick, sales figures have dropped and all pull long faces…"
A different case: "For the last five years we have been successfully leading our tax consultancy office as partners. Now, where we have different visions for the company’s future, there is feud. We talk to each other when we can’t avoid it. And our customers have also become aware of it."
Wherever people live or work together, conflicts arise. In every business there are plenty of areas of conflict.
Completely avoiding the emergence of conflicts, is hardly possible. What counts is the correct way of dealing with conflicts. Every conflict is an opportunity, and it's important to benefit from it.
Unsolved conflicts in businesses interfere with the working atmosphere and reduce motivation and performance. Important resources are thereby wasted and a considerable amount of productivity dwindles away.
If conflicts are recognized in time and are approached adequately, the company benefits. Often it is advantageous when a company calls in an external counselor or mediator. With the help of such an expert, it is much easier to reach conflict solutions that endure in the future. This increases the competency of managers and employees in coming to terms with conflicts.
We offer you:
- Advanced training for becoming a conflict counselor
- Different intervention methods for solving conflicts between individual persons, departments and within organization (workshops also in large group processes)
- Conflict mediation
- Team development
- Counseling and coaching for conflicts at all corporate levels
- Implementation of “clearing positions” as well as employee selection and training
- Design of internal Conflict Management Systems
- Calculation of conflict costs
- Conflict Perspective Analysis (KPA) ®
- Training "Solving conflicts constructively"
- Training "Successful communication during conflicts in daily busines"